Terms and Conditions - Pressure Washing Wandsworth
Welcome to our Pressure Washing Wandsworth service. By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
1. Service Description
Our pressure washing services in Wandsworth include, but are not limited to:
- Residential and commercial exterior cleaning
- Driveways, sidewalks, and patios washing
- Deck and patio cleaning
- Roof and gutter cleaning
- Graffiti removal
All services are performed using environmentally friendly cleaning agents and state-of-the-art pressure washing equipment to ensure the highest quality results.
2. Booking and Scheduling
To schedule a pressure washing service, customers can contact us via phone or email. We strive to accommodate your preferred date and time, subject to availability. Once a booking is confirmed, it is considered a binding agreement between the customer and our company.
2.1 Changes to Appointments
If you need to reschedule or cancel your appointment, please notify us at least 24 hours in advance. Failure to do so may result in cancellation fees as outlined in section 5.
3. Pricing and Payment
Our pricing is based on the scope of work, size of the area to be cleaned, and specific requirements of each project. An estimate will be provided prior to commencing any work.
3.1 Payment Terms
Payments are due upon completion of the service unless otherwise agreed upon. We accept various forms of payment, including cash, credit/debit cards, and bank transfers.
4. Customer Responsibilities
Customers are responsible for ensuring that the areas to be cleaned are accessible on the scheduled date. This includes removing vehicles, fragile items, and any obstacles that may hinder the cleaning process.
4.1 Preparation for Service
To facilitate efficient service delivery, please ensure the following:
- Clear access to the exterior areas to be cleaned
- Removal of valuable or fragile items from the vicinity
- Secure windows and doors to prevent water ingress
5. Cancellation and Refund Policy
We understand that circumstances may change. If you need to cancel or reschedule your service, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee equal to 50% of the quoted service price.
6. Liability and Insurance
Our company is fully insured to cover any potential damages that may occur during the pressure washing process. However, we are not liable for pre-existing damages or issues that are not reported prior to the commencement of work.
6.1 Damage to Property
In the unlikely event of damage to property, customers must notify us within 24 hours of service completion. We will assess the situation and, if damage is confirmed to be caused by our services, we will take appropriate action to rectify the issue.
7. Warranties and Guarantees
We stand by the quality of our work. If you are not satisfied with our service, please contact us within 7 days for a complimentary re-cleaning. This warranty does not cover damage caused by factors outside our control, such as weather conditions or pre-existing property issues.
7.1 Guarantee of Satisfaction
Your satisfaction is our priority. We aim to exceed your expectations by providing thorough and efficient pressure washing services. Feedback is always welcome to help us improve our offerings.
8. Health and Safety
We adhere to strict health and safety protocols to ensure the well-being of both our customers and our staff. Our technicians are trained in the safe operation of pressure washing equipment and the handling of cleaning agents.
8.1 Environmental Considerations
Our cleaning agents are biodegradable and environmentally friendly. We take measures to minimize water usage and prevent runoff that could harm local ecosystems.
9. Privacy Policy
We are committed to protecting your privacy. Any personal information collected during the booking process is used solely for the purpose of providing our services and is not shared with third parties without your consent.
9.1 Data Protection
Your data is stored securely and in compliance with applicable data protection laws. You have the right to access, modify, or request the deletion of your personal information at any time.
10. Dispute Resolution
In the event of any disputes arising from our services, we encourage open communication to resolve the issue amicably. If a resolution cannot be reached, the matter may be escalated to mediation or legal proceedings as necessary.
10.1 Jurisdiction
These terms and conditions are governed by the laws of the United Kingdom. Any legal actions arising from the use of our services will be subject to the exclusive jurisdiction of the courts in Wandsworth.
11. Amendments to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Any changes will be communicated to customers via email or our official communication channels. Continued use of our services after such amendments constitutes acceptance of the new terms.
12. Acceptance of Terms
By booking and using our pressure washing services in Wandsworth, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.
Thank you for choosing our Pressure Washing Wandsworth service. We look forward to serving you!